Service Coordinator Specialist

Location: York, PA
Date Posted: 03-03-2018
Job Description
To facilitate the coordination of the field services and installation service area.
  • Entering and maintaining time records for service technicians (Excel & Kronos) SAP Key User
  • Preparation of time, expenses (SAP), service reports and documentation
  • Definition, compilation and preparation of relevant business specific / required reporting
  • Organization of service personnel travel
  • Perform all service order activities (entering / maintaining sales orders, from P.O. through invoicing and collection issues) SAP Key User
  • Direct coordination with contract management and finance / accounting
  • Coordinate and monitor service work per relevant service order or service contracts
  • Maintaining Passports / Visa / MSHA validations and assist with procedures to obtain these documents / certificates.
  • Review, format and edit (as necessary) field reports for project files and / or submittal to the customer. 
  • Performs other miscellaneous duties; filing and/or other special projects as required.
Metso Grade 7
  • Bachelor’s degree OR an equivalent combination of education/job related experience
  • 2-3 years previous service coordination experience
  • Working knowledge / experience with SAP strongly preferred
  • Excel / Word / PowerPoint
  • Filing and record keeping
  • Excellent client management and business literacy skills.
  • Strong interpersonal and negotiation skills.
  • Excellent verbal and written communication skills.
  • Manage multiple conflicting priorities in a fast-paced environment.
  • Work in environment with international objectives.
We Offer
  • Friendly, respectful environment
  • Challenging opportunities that contribute to the development and enhancement of Metso’s industry leading solutions
  • Opportunity to work in a global community
  • Pride in working for an industry leader in mining, aggregates, recycling and oil and gas (one of the top employers in Finland!)
  • Competitive healthcare options, 401K matching, flexible work schedules, tuition reimbursement, and much more!
Watch this video to learn more about Metso:
Additional information
YORK, PA facts
  • 70 minutes north of Baltimore, 2 hours southwest of Philadelphia, 45 minutes south of Hershey, PA, 1.5 hours north of Washington, DC and 45 minutes east of Gettysburg
  • Large industrial base of companies and is a key location for distribution centers that service the northeast
  • Known as the Snack Food Capital of the World
  • Population of 60,000 people with a thriving artist community
  • Strong school system and nice place to raise a family
At Metso, our values - driving customer success, seeking innovation, performing together and respecting each other - guide us in how we conduct business and how we work together.   As a multi-national company Metso values and thrives on diversity.  We are an equal opportunity employer.  All employment decisions are made on the basis of qualifications, merit and business need.  If you need assistance or an accommodation due to a disability please let us know.
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